18 NCAC 13 .0804             REQUIRED CUSTOMER SERVICE INFORMATION

An annual service report shall specify the extent to which the following requirements contained in 47 C.F.R. Part 76 have been met:

(1)           47 C.F.R. 76.309 Customer service obligations;

(2)           47 C.F.R. 76.1602 Customer service--general information;

(3)           47 C.F.R. 76.1603 Customer service--rate and service changes; and

(4)           47 C.F.R. 76.1604 Charges for customer service changes.

A cable service franchise holder may include additional information regarding compliance with customer service requirements in Part 76 of Title 47 of the Code of Federal Regulations in the annual report. 

History Note:        Authority G.S. 55D-5; 55D-10(b)(7); 66-353; 66-354(a); 66-356(b); 47 C.F.R. Part 76;

Temporary Adoption Eff. January 1, 2007;

Eff. November 1, 2007;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. December 20, 2015.